The final report by ESOPE Unisanté on literature reviews and evaluation of the current status formed the basis for initial efforts to further develop satisfaction reviews. In cooperation with the QC Patient Satisfaction, a plan of action was developed, objectives and thematic priorities of future surveys were defined and initial ideas on methodology (question format, scope, etc.) were discussed. The activities will continue in 2022. The intention is to have established a validated survey instrument in all three departments from 2025 onwards, which will meet future requirements and provide hospitals and clinics with differentiated information to aid quality development.
Link to the final report of ESOPE Unisanté (in English)
Interdisciplinary Quality Committee (QC) Patient Satisfaction
The Interdisciplinary Quality Committee (QC) Patient Satisfaction met four times during the reporting year. In the first two meetings, the panel focused on the results of the literature review and of the evaluation of the current status undertaken by ESOPE Unisanté, as well as on the appraisal and adoption of the final report. At the two meetings in the second half of the year, the QC discussed ways to further develop patient satisfaction surveys.
Patient surveys in psychiatry and rehabilitation had been scheduled for 2020. These had to be postponed to 2021 due to the pandemic. As the review plan for 2020 also provided for no surveys in acute care, there were no national comparison reports for the data year 2020 to discuss and approve.
The QC approved the assignment for the EG Patient Satisfaction – Child and Adolescent Psychiatry and the evaluation and publication concept for the patient survey in child and adolescent psychiatry.
Prof. Delphine Courvoisier of HUG Geneva was newly elected to the QC in 2021. She succeeds Prof. Pierre Chopard, a long-time QC member who also works at HUG Geneva. Janick Gross of the Hôpital Fribourgeois (HFR) retired from the QC at the end of 2021.
Patient satisfaction among adults and parents
All patients and parents of children who were hospital inpatients in June 2021 were sent a questionnaire at home. The results of this survey are to be published in May 2022.
Patient satisfaction – adults
The satisfaction survey was undertaken between April and June 2021. All patients in adult psychiatry received the ANQ short questionnaire before being discharged from their institute. In mid-August, the institutes were able to view the unadjusted findings via the w hoch 2 results dashboard. Publication of the national results for individual institutes is planned for May 2022.
Patient satisfaction – child and adolescent psychiatry
In 2021, the first national patient survey was conducted in child and adolescent psychiatry. As the corresponding institutes tend to treat a small number of patients, the survey is designed to be conducted over a full year. The evaluation institute ESOPE Unisanté performed a preliminary evaluation of the data for the first half of the year. Aspects that were considered to be of importance for the final evaluation were clarified by the EG Patient Satisfaction – Child and Adolescent Psychiatry. The institutes were given the opportunity to access the results of the first six months via the results dashboard in August. The results of the entire survey were made available to the institutes in mid February 2022.
Additionally, the ANQ committees approved the evaluation and publication concept for the satisfaction survey in child and adolescent psychiatry. At the start of 2022, the concepts were submitted to ANQ partners for consultation.
The survey was suspended in 2022. However, the institutes are free to continue this survey on a voluntary basis and at their own expense. In 2023, the second national survey will be undertaken.
The patient satisfaction survey was conducted between April and May. The ANQ short questionnaire was sent to all patients at home. By mid-August, the unadjusted results were available for institutes to access via the w hoch 2 results dashboard. The national results for individual institutes were published in March 2022.